I am just assuming y'all like reading as much as I do so...another collection of good stuff to read:
- What is usability? from Donna Maurer at Step Two.
- How to write effective headings and summaries for your site. We know people don't read as thoroughly on the web as they do in print, so how do you suck them in? Gerry McGovern has a few ideas.
- Sometimes it is difficult to communicate the positive or negative experience users are having with a site. Robert Rubinoff has outlines a method that helps to remove subjectivity and bias from a user experience analysis. It's not te whole answer but it is definitely a step towards making user experience analysis bullet-proof.
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