A few months ago I got one of those swang-do mobiles, the 3G ones. I was only upgrading because my bills were blowing out, not because I needed my phone to do more. Anyway, the guy at the phone dealership was trying to sell me all these content packages that included anything from live cricket to music videos. I said to no to all but gave in to the email package which meant I could send email from my mobile phone.
Now I've had the phone a while I use the email only to send the photos I take to myself. It's such a hassle to download any email I am sent and reading it on a tiny screen is just not enticing. I am realising that I am never going to sign up to any of these 'content' packages. It got me thinking if anyone is using this 'content' or if they hype is, well, hype.
In the old days of the web there was a lot of noise about 'getting content', 'selling content','syndicating content' and the like. Often content was spoken about in a vague way that indicated the speaker or writer thought it of secondary importance, that it was something that was needed but that the particulars of it were unimportant. In other words, who cares if it's useful, if it's easy to digest from a screen or if people actually want it.
Obviously you can create a market for something if your product is good enough, but if you sense there is a hole in the market but don't actually look at what is creating it or what would succesfully fill it you're not going to get very far. And that's exactly what a lot of people did in the early days of the web. They knew people would like to read and use 'stuff' on the web but they didn't really know what.
This is where I think 'mobile content' is at the moment. As a heavy user of the web I can admit that I like access to information at all times. I carry my Mac everywhere. I get toey if I am without access for several days. That's just the way I am. I don't get mobile content though. I think there are a number of reasons for this:
The web provides me with everything that I can get on my mobile and more and it does a very good job of it.
The standard and usefulness of content available through my mobile is not a patch on what I get on the web.
Mobile phone screens are just too small and the content isn't suited.
I admit that mobile content companies are designing for them now, even hiring IAs to work on mobile content only, but from what I have seen the experience isn't seamless enough for me to become a heavy or even periodic user.
Coverage is limited.
I can get the net almost anywhere, even if it does slow over dial-up. When I went to Port Stephens on holiday I couldn't even get voice coverage for my phone most of the time. When I can't make a phone call I'm not going to have much confidence in browsing mobile content.
Television and radio.
I can see cricket on the tv and listen to it on the radio. I don't really need to see it on my mobile when I'm out and about. It's just not that important. Even if they were showing Liverpool games live I probably wouldn't watch them on a mobile. My tiny television makes sports viewing difficult enough, let alone a screen a small as a matchbox.
No one really uses it.
When I look at my friends and colleagues I see they use their mobiles for phone calls, SMS, as cameras, for sending photos and at a pinch, scheduling. And most the people I know use the web a LOT. No one talks about the great stuff they get on their phone. There is no word-of-mouth stuff enticing me to try it.
So, I haven't really offered any recommendations for making mobile content attractive. That's because I don't really know what would work. The only thing that may kick it along is a breakthrough application that has the same effect as Google, Flickr or web mail (in the early days) on the web. Something that is easy to use, useful and quickly becomes indispensable. Maybe the phone as we know it has reached its limits. It's a communication tool. You can come up with new ways for people to communicate through it but they will get their information somewhere else.
--------